Parts department telephone dead?

[Trainman203]

I have a specialized parts request that has to be handled by phone.  I've called the 800 number 3 or 4 times now.  I like classical music but all three times the music has played over 4 minutes without an acknowledgement.  Each time though it did seem
Like someone might have tried to pick up but couldn't.

Mr. Bach Man, please advise, thank you.

[the Bach-man]

Dear 203,
Dial (215)533-1600 Ext 304.
Thanks!
the Bach-man

[Trainman203]

Thank you sir!