request repair

[belo06]

impossible to request a repair with my email.......

[James in FL]

Well then, go to plan B.
Call them.
Explain the repair to them (Scale, loco type, DCC or not, problem, etc.
Ask about repair/warrantee costs, including shipping, you maybe responsible for this, maybe both ways.
Again ask, as I don't remember.
When all that's agreed upon, and payment is made, then get them to fix your email addy and password, for your account, before you hang up the phone.

Plan C is Snail Mail.


Good luck

[Trainman203]

I found repair dept. to be very responsive on line.