Union Pacific FP-45 Problem

[Karl Reichenbach]

Received a new Williams Union Pacific FP-45 for Christmas.  Runs great out of the box but the horn does not work.  Opened it up and the speaker was in 2 pieces.  Called customer service about the speaker.  Was told to e-mail them a proof of purchase and they would send me a new speaker.

It has been a month and I have not heard from them, and have not received a new speaker.

What's up with this.  This is not the kind of service I have received from Bachmann in the past.

Karl

[Chessie1971]

Karl keep calling them they are hard to get a hold of don't leave mess or email they won't answer you but call til you get a person on the phone.

[Karl Reichenbach]

Chessie,

I did get an e-mail from the service manager today.
Hope this takes care of my speaker problem.
Karl

[Karl Reichenbach]

I did get my new speaker today.  Also got a new sound board along with it. This is the kind of customer service I have been used to from Bachmann.  Now all I have to do is install them.

Karl

[Chessie1971]

Thats great Karl!

[Karl Reichenbach]

Installed the new speaker and board.  Engine runs great and the horn sounds great.  Thanks Williams by Bachmann for backing up your products.

Karl