3 truck climax gears

[labtech50]

Has anyone else had a 3 truck climax dcc with sound have the gears fail and were able vto get it fixed?  I got one in October of 2014 and had it fail shortly after I got it.  Sent it in to Bachman and after almost a year they finally told me that they couldn't get the parts to fix it.  I was offered a choice of lesser engines like the Pennsy mogul I finally accepted (reluctantly) as a replacement.  Since the 3 truck climax made sounds but wouldn't move, I'm assuming the gears failed.  Why can't they get parts to fix this engine?  I had several conversations with Michael Murphy at Bachman's repair center in PA and the bottom line is he just couldn't get the parts to fix it.  I had paid $240 for the Climax, but ended up with a $160 mogul.  Not a good trade-off in my book.  Anyway, can this engine be fixed at all?

[billgiannelli]

Is this the 80 ton Shay?
North West Short Line web site offers metal replacement gears for Bachmann Shays.
Bill

[labtech50]

Thanks Bill, but no, this is the 70 ton Three Truck Climax (Product N0. 82929).  I no longer have the engine since Bachmann kept it when they sent the substitute engine.  Just wondering what I could have done since it was under warranty (less than 1 year old).

[billgiannelli]

sorry you did say climax.....they offer gears for both shays and climaxes
bill