repair update on my service dept account re yardmaster

[kewatin]

 
dear sirs,
i have sent a loco in for warranty work april 14/15 and this particular item was a warranty replacement for  same loco  with same problem of no slow speed performance&jerky running. when i checked my account with you fine folks i see even thou i recieved the 1 st replacement RO17502  your service site shows it a still waiting for repair.
also i recieved confirmation from laura harris whom is a fantastic person to deal with ,regarding past problems &issues saying the new RO17714 would be repaired or replaced&sent out in approx 4 wks..it has been well over 4wks and my account shows it is still awaiting repairs.i can see a lenghthly repair period over xmas time but not at this time of year.is their a problem with updating my account and should i phone laura for an update.i do enjoy the versatility of using your on line account,but if your service dept doesn't update ,it is of no use.also you usually supply a tracking number as part of repair completed &returned to customer.would you be so kind as to have someone check out this problem. regards&later KEWATIN

[Bucksco]

This post has been forwarded to the service department. You need to contact them directly to find out the disposition of your repair.

[kewatin]

attention  YARDMASTER
thank you for your intervention in sending my post to the service dept.
the original thought was about keeping  individuals accounts updated both
for bachmann's records&customers need to know how their order is progressing.
i should not have to contact the service dept unless their is a major problem or loss of item.
to my way of thinking that is why one would open an account to save bothering a lot of
folks.i am appreciative of all the available things that are available on the
BACHMANN FORUM. many thanks ,but please just update the individuals account status.
   regards&later KEWATIN

[Bucksco]

This would be a function of the service department. your concerns have been forwarded.