Jingle Bell Express 0-6-0 derails at switch

[timhale23]

Any suggestions to help prevent 0-6-0 locomotive from jumping track at junction switch? tried it at various speeds but it derails every time.

[ACY]

Check to see if the turnout throws all the way in both directions. Check to make sure nothing on the bottom of the locomotive is hitting anything. Check all track connections in the area to see if one rail joiner is not properly connected. Check the gauge and height of the track.

[jbrock27]

Jingle Bell Express must have been a popular item this past holiday season.

[Danboone]

1.  Are you using EZ track? 
2.  If possible, have a straight 9" or longer section before the entrance to the turnout
3.  EZ Track is plagued with issues regarding their turnouts, apparently the same "quality control" they use on their locomotives is also applied to their turnouts (i.e. none). 

If you google this subject you will find a growing number of outraged customers who note as I do that Bachmann is essentially tone deaf to this complaint.