Mr. B. Returning Tender Only for Repair?

Started by rogertra, January 17, 2015, 03:02:50 AM

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rogertra

January 17, 2015, 03:02:50 AM
Mr. B.

Is it possible to return only a tender for repair?

I have accidentally broken the connection of a wire in one of my DCC sound tenders.  I cannot see where the other end of the wire was connected.

Although the engine is only six months old, I do not have the receipt as I never keep receipts.  Mostly I repair all my own engines but this one has me beat so I'm willing to pay the repair fee.

I don't want to return the entire engine as it's been detailed and weathered and I know the repair department's policy is not to repair but to replace.

Re-decaling and weathering a tender is far less work that doing loco and tender and also saves decals.  :).

So, can I return just the tender?

Thanks in advance.

Roger T.

Bucksco

#1
January 17, 2015, 07:06:59 AM
You need to Contact the service department and speak to the service manager.

the Bach-man

#2
January 17, 2015, 10:51:25 PM
Dear Roger,
I'm at a WGH shoe in Raleigh-Durham.  Let me call Philly on Tuesday and see what I can work out.
Feel free to remind me Monday night as I emerge (hopefully) from my travel coma...
Thanks!
the Bach-man

rogertra

#3
January 18, 2015, 03:07:01 AM
Quote from: the Bach-man on January 17, 2015, 10:51:25 PM
Dear Roger,
I'm at a WGH shoe in Raleigh-Durham.  Let me call Philly on Tuesday and see what I can work out.
Feel free to remind me Monday night as I emerge (hopefully) from my travel coma...
Thanks!
the Bach-man

Dear Mr. B.

Really appreciate it.

Thanks Very much.

Roger T.

the Bach-man

#5
January 19, 2015, 09:13:51 PM
Noted!
the B

the Bach-man

#6
January 26, 2015, 10:22:48 PM Last Edit: January 26, 2015, 10:25:52 PM by the Bach-man
Dear Roger,
Please call Laura Harris at (215)533-1600, Ext. 304.
I have discussed your issue with her, and she will do her best to help.
With the impending blizzard, they will likely be closed tomorrow, however...
Thanks!
the Bach-man

rogertra

#7
January 27, 2015, 01:17:40 AM
Quote from: the Bach-man on January 26, 2015, 10:22:48 PM
Dear Roger,
Please call Laura Harris at (215)533-1600, Ext. 304.
I have discussed your issue with her, and she will do her best to help.
With the impending blizzard, they will likely be closed tomorrow, however...
Thanks!
the Bach-man

Mr.  B.

Thanks for your help.

No rush on my part so I'll wait for the weather to clear up.

Be safe.

Cheers

Roger T.

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