New Engine that is defective.

[Bill1462]

I bought a 82716 Spectrum series DCC equipped Pennsylvania RR locomotive at a train show over the weekend. I paid and unfortunately did not get a receipt. The equipment was marked as new, and all of the papers including the registration card were in the box. All of the packing was included, and there was not reason for me to expect that the piece had been used.

When I got home to try it out, it would barely run. I have to the power up to full blast to get it to move at all with either my DC or DCC transformer.

Do I have any way to get this item repaired? As it is it is useless.

[ACY]

You will likely need to pay the repair fee which is around $30-40 since you don't have a receipt to prove where you bought it was an authorized dealer and that the model was new. Even if you had a receipt,  there is a good chance that they were not an authorized retailer. Might I ask how much you paid for the model

[WoundedBear]

Read here for more info on repairs. Always get a receipt.

http://www.bachmanntrains.com/home-usa/service.php

Sid

[jbrock27]

This underscores why I am always saying what I am saying, about buying merchandise at train shows. 

[electrical whiz kid]

JBrock;
Caveat Emptor" rules at ALL shows where trash sits comfortably within the bins of "Treasures".  If you are looking for something special, and are carrying big money, do always be careful.
Rich (SGT C)

[jbrock27]

Sir, yes sir!

Thanks, but looks like Billy could have better used that advice.  I look for my treasures elsewhere for the reasons I have stated several times previously.

[rogertra]

Unless I'm buying from a known dealer who also has a store front shop, all I buy at train shows is rolling stock that's visibly not in need of repair or steam locos in any condition for use on my modelled steam scrap line.  After all, I do model 1958 and at many roundhouses at that had a line(s) of retired steam and a train show is a great place to pick up cheap steam to populate the scrap line.

Cheers

Roger T.

[AGSB]

When buying at a train show, have the seller show you it runs. If he doesn't have a test track to demonstrate it runs, then walk away.

[jbrock27]

To your point AGSB, if one was that interested in checking is something's motor ran, they could also bring a DC 9 volt battery and a pair of wired alligator clips.  Hook each clip to each post of the battery and touch the other side/clip to the wheels on either side of the loco.  Just like it was sitting on the powered track.  At least with an old fashioned DC locomotive you could test the motor with this setup/method.  I don't know if you would be able to test a DCC loco the same way.  Anyone?

[rogertra]

To your point AGSB, if one was that interested in checking is something's motor ran, they could also bring a DC 9 volt battery and a pair of wired alligator clips.  Hook each clip to each post of the battery and touch the other side/clip to the wheels on either side of the loco.  Just like it was sitting on the powered track.  At least with an old fashioned DC locomotive you could test the motor with this setup/method.  I don't know if you would be able to test a DCC loco the same way.  Anyone?

If you are buying a DCC loco that is advertised to also run on DC, then at least you can/could test out the DC workings of the loco.  In that case, just clip your alligator clips to the tender wheels and you'll know if the motor and chuffing sounds work.

Cheers

Roger T.

[jbrock27]

Thank you Roger