why does the service dept no longer use tracking #'s when shipping back to cust

[kewatin]

on the few occasions i had to use the repair dept, they used to include a tracking number when notifying me on my bachmann account that it had been repaired &sent back to the customer with a tracking #. my last repair &most recent dec1/14 no tracking #.it is almost 3 wks since i was notified that my loco was returned  and has not shown up yet. this is a service ,especially being a cdn customer that i think is vital . i do realize that there are customs to clear,but i have now no way of finding where it is at in the system. is there a reason for the loss of this service? how does this serve bachmann's interest especially if it gets lost, there would be a financial loss to both parties.
trusting an appropriate answer will be forth coming.
regards&later and merry xmas to all. KEWATIN

[kewatin]

 oh the miracle of updates,just finished checking repair status and suddenly there is a tracking number,not sure who but will try us postal service. well done mr bachmann.to me this is an essential part of the process.
regards&later kewatin