4-4-0 richmond 159 DCC

[chamberlain]

Hello to all I am new to this, But as I have been around the net and not found what I am looking for, I hope that someone can help me. I got a new bachmann 159 4-4-0 HO richmond steem train, and after a little moment of going around the track it started to make a funny sound, a couple of days after it no longer go foward, but only back, so I look under the train and found to my surprise a screw had gone and the drive wheel was no longer touching the worm screw, and it had worn. The part number is this shaft#10461-0AC03 it has the wheels and the gear, but the parts site of the internet site bachmann it does not existe, can any one help me ?
I have contacted bachmann an other site, but no one has answered me. 

[trainmainbrian]

I would try to call Bachmann customer support again at least until you get a live person to help you... You can check Walters to see if they have the part as well Walters stocks a lot of Bachmann Products.... Or you can see what your Local Hobby Shop's Trains section can do help you out...

[chamberlain]

thanks trainmainbrian I will have a look at Walters stocks.

[Bucksco]

Call the service department directly at (215) 533-1600 and ask for the parts manager.

[chamberlain]

I will try that today, thanks yardmaster.
Had a look at Walters stocks, had no luck there.