Brand new Loco-- Problems with Porter 0-4-0

[Henrik G]

I live in Germany and bought a Porter 0-4-0 DCC with Sound via Internet in USA. After receiving the loco, i test the Sound, light and running.  All was OK. The loco runs on short test track very smooth.

Now five weeks later i want to show the loco to a friend. I put it on test track again and nothing happends. No running, no Sound, no light. I just hear a "sssssshhh" from the Speaker. 

What can bee the problem? What shall i do now?

Henrik

[the Bach-man]

Dear Henrik,
Try resetting CV8 to 8.
Good luck!
the Bach-man

[Henrik G]

Hello Bach-man,

I tried it, but nothing changed. 

Is there a failure with the Decoder, but why can it be? The loco is new !!

Henrik

[Stevelewis]

If  you  have  not  already  done  so  I  would  return  it  as unsuitable  for  use  to  the  supplier,  was  it  an  eBay  purchase?  if  so  you should be  covered by  the  eBay buyer guarantee,  If  it  was  purchased  by  a  credit  card  then  the  credit  card  provider  should  be  also be  able to intervene on your  behalf if  nescessary.

When  you  tested the  loco  5 weeks  later,  did you also  try  another  loco also  to  check  if  your  system  was  not  faulty?