Check on repair

[SteveWard3928]

Hi, I have a quick question......Is there a link on the Bachmann site......we can use to check  the status of a repair?

thanks, Steve

[Loco Bill Canelos]

No Steve, none that I am aware of.  You could try calling and asking to be transferred to the repair dept.   This is their heaviest season so they may be backlogged.


Bill

[kewatin]

sir you can check the status of your repair if you have signed up for an account/ normally i send a request to them thru my account to service dept for a repair # they post it and you put that number along with your loco and send it to the service dept with the repair # and they will post when it was repaired or replaced and sent back to customer. like the previous poster said you can also phone  to inquire ,but again all this works more smoothly if you have a repair number. i have been doing it this way for past 4 yrs and it has worked well for me. also this is the start of the busy season for the service dept so patience is definately needed. hope this helps you resolving your problem.
regards &later KEWATIN

[SteveWard3928]

sir you can check the status of your repair if you have signed up for an account/ normally i send a request to them thru my account to service dept for a repair # they post it and you put that number along with your loco and send it to the service dept with the repair # and they will post when it was repaired or replaced and sent back to customer. like the previous poster said you can also phone  to inquire ,but again all this works more smoothly if you have a repair number. i have been doing it this way for past 4 yrs and it has worked well for me. also this is the start of the busy season for the service dept so patience is definately needed. hope this helps you resolving your problem.
regards &later KEWATIN

Thank you for the reply.  I sent my 4-6-0 in to have the front truck rewired on Friday Nov. 15 and today(Nov. 20) they called me to say it was done.  They chose replace the chassis and not mess with the rewire.  For $55 you can't beat it.  Counting the travel time via USPS, Bachmann only had my loco <48 HOURS!!!  Impressive!

[Loco Bill Canelos]

Have a great Christmas Steve!!