Bachmann Support

[Gary]

Hello, another new guy here with what is probably a dumb question or two. I just bought a Bachmann Commander set from my local hobby store a few days ago. Once I got it set up, I found that the lights on neither locomotive will work. I tested a standard Bachmann DC locomotive and it runs fine. I emailed Bachmann 2 days ago, still no response. Have I done something wrong or did I just get a bad set?

One more question. I have an older Bachmann locomotive that I dug out of storage after a few years. Even after a good cleaning and oiling, it still wont run. Will Bachmann still repair it for $10 if I send it in?

Thanks in advance.

Gary
Chillicothe, Ohio

[SteamGene]

Bachmann will take care of your older locomotive.   they are just getting back from the NMRA show.  My understanding is that the office is not big.  Give them a couple of days and call them on your own dime.
Gene

[the Bach-man]

Dear Gary,
Do you mean the Digital Commander set? Function 10 will control the headlights. The service department will indeed take care of your loco.
Have fun!
the Bach-man

[Gary]

Thank you Bach-Man, yes, it is the Digital Commander set, and Function 10 did get the lights on although they are not nearly as bright as my DC locomotives. I'll mess with it more this evening. I took a 25 year hiatus from trains and flew RC airplanes, I didnt even think about the NMRA show.

As for my old one, i'll send it in with a note about the problem and a $10 check!

[djp]

Hi Gary , function 1 increases and decreases the brightness of the headlight. Call Bridget, i cannot remember her surname but she is the most helpful lady i have ever met. i think she is the service manager.

[Gary]

Thanks djp, I actually got a message from Bachmann today confirming what you told me. My set must have been missing a manual, because there is nothing at all in there about function 10 and 1, but no matter, I got it worked out thanks to you guys. The help is much appreciated.