Customer Service?????

[rogertra]

800-356-3910

Number rings, and rings, and rings and rings until a recorded messages says "I'm sorry, your call did not go through, please hang up and try again."

[SteamGene]

Roger,
Try using your shilling.  OTOH, maybe everybody is in Detroit.
Gene

[rogertra]

I also phoned  215-533-1600 and, after going through the annoying voice mail menu, got through to the service department. "Leave a message or phone 800-356-3910 ......." so I tried sales, and got the same message there.

Guess today must have been a Bachmann holiday.

[the Bach-man]

Dear Roger,
What time did you call? Summer hours are 9:00 to 1:00 on Fridays.
Have fun!
the Bach-man

[rogertra]

DOH!

Summer hours!

Guess that was it.   

Too bad the website doesn't mention it.  Or is it did, I didn't see it.

I'll wait 'til Monday.

[rogertra]

Mr. B.

After you informing me that the Bachmann office closes early on Fridays which is why nobody answered the phone when I called last Friday afternoon, I phoned the customer service 800 number again today, Monday, and it still rang, and rang, and rang and...........

[the Bach-man]

Dear Roger,
Try the 215 number and ask to be transferred.
Have fun!
the Bach-man