Shay gears

[us trains]

Hi Mr Bachmann,I Tried to order one set of shay gears from Bachmann Germany(lilliput) the reply was we dont stock them and we cannot order them,is this the same firm as the US Backmann,this is not the first time i have tried to order from them,they dont seem to be interested in the Backmann customers in Europe (Germany). My complete system is based on US Trains  mixed steam and diesel,i normaly buy my trains from US and my rolling stock from a dealer here,i have tried by email to your parts dept but no responce so far,maybe you can help.Greetings to all train lovers.Bryan

[simkon]

Liliput/Bachmann Germany is a separate entity from Bachmann USA, there is a phone number that works much better than the email that you can call:
Customers from other countries should call [Exit Code]-1-215-533-1600.
    * Parts: Ext. 328 or 329
    * Technical Support: Ext.337
    * Repair Status: Ext. 331
    * Customer Service Manager: Ext.304
Hope this helps.

[the Bach-man]

Dear Bryan,
I'll refer your post to the service department.
Thanks!
the Bach-man