Thank You Bachmann Service

[#94]

Regarding warranty/responce. 3/19/07 8:00 A.M. I emailed customer service about an issue with my On30 Shay. 3/20/07 9:58 A.M. Bridget responded with instructions to return item. 3/23/07 I mailed item to Bachmann and crossed fingers. 4/18/07 1:00 P.M. a U.S. Postal employee handed me my brand new On30 Shay. Now that is service. Thank you Bachmann.

[murfling]

ANd here I am still waiting for my Class J #603 that I returned Jan 29th. I'm almost to the end of the 12 week window, trhen I start making some more noise.

Jonathan

[GN.2-6-8-0]

Their standard response time is 6 to 8 weeks........at 12 weeks i'd be burning up the phone lines to Philly 

[murfling]

I actyually got the replacement back in the mail the other day. (Its on another thread) Post Marked April 26th ...  So they recieved it Jan 29, and three days shy of three months later, they send the new one out. 

Jonathan