phone call's to bachmann service

[GN.2-6-8-0]

Have been calling Bachmann's 800 number for several days now just to verify that they received the engine i sent back for repair/replacement.
Is there no one there to pick up the phone!
Also attempted to leave a message for Bridget and it seems the answering system is porked.....after the message saying leave a message line goes back to the main phone menue.

[WoundedBear]

This is the phone number I use to contact them...215-533-1600

Forget the 1-800......I have never got through on that line.

[GN.2-6-8-0]

This is the phone number I use to contact them...215-533-1600

Forget the 1-800......I have never got through on that line.

Thanks a bunch,will try it when i get home!

[the Bach-man]

Dear Sid,
800 numbers don't work from Canada, AFAIK.
Have fun!
the Bach-man

[WoundedBear]

Dear Sid,
800 numbers don't work from Canada, AFAIK.
Have fun!
the Bach-man

Then change this on the contact page...

For Service Inquiries
E-mail: Click on the "Service" link to be directed to our convenient service form
Telephone: 800-356-3910 (toll free; US and Canada residents only.)



..no wonder I was getting nowhere with 1-800

Sid

[WoundedBear]

Dear Sid,
800 numbers don't work from Canada, AFAIK.
Have fun!
the Bach-man

Just for a laugh I thought I'd try that 1-800 this morning.....it works from Canada....sometimes....lol.

Yesterday when I dialed it, I got a "number not in service" message.....this morning I get a message saying I have reached B'Mann service/warranty parts dep't and gives me a menu of options.

IMHO, the regular number is still the best way to talk to a human .

Sid